333wm Privacy Policy

1. Introduction

333wm is committed to protecting the privacy and personal data of every player who uses our platform. We operate Bangladesh's premier online casino and sports betting service, providing cricket betting, live casino games, and slots to adults aged 21 and above across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.

As a platform that processes financial transactions and identity information, we recognise that data protection is not merely a compliance obligation — it is an essential part of the trust relationship between 333wm and the players who choose our platform. We are transparent about our data practices and committed to handling your information with the same care we would want applied to our own.

This Privacy Policy applies to all personal data processed by 333wm in connection with your use of the platform, including data collected through our website at 333wm.io, our mobile-optimised web experience, and any communications between you and our support team. It does not apply to third-party websites or services that may be linked from our platform.

2. Personal Data We Collect

333wm collects personal data across several categories. The specific data collected about you will depend on how you interact with the platform and the services you use.

2.1 Registration and Identity Data

When you create a 333wm account, we collect the information you provide during the registration process, including:

• Your legal full name as it appears on your government-issued identification document
• Your date of birth (used to verify that you are aged 21 or above)
• Your residential address in Bangladesh
• Your mobile phone number (used for account verification and OTP authentication)
• Your chosen username and account password (stored in hashed, non-reversible form)
• Your email address, where provided

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations and responsible gaming commitments, we may collect documentary evidence of your identity and address, including:

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or official correspondence dated within three months)
• Selfie or liveness-check imagery where required for advanced verification

2.3 Financial and Transaction Data

To process deposits and withdrawals, we collect and retain transaction data including:

• Mobile money account identifiers associated with bKash, Nagad, Rocket, and Upay transactions
• Bank account numbers and routing details for bank transfer transactions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank)
• Transaction amounts, timestamps, and reference numbers
• Wallet balance history and bonus credit/debit records

2.4 Gameplay and Activity Data

We collect data relating to your use of games and betting markets on the 333wm platform, including:

• Game session logs: games played, stakes placed, outcomes, and session duration
• Sports betting activity: markets selected, odds accepted, bet amounts, and settlement outcomes
• Bonus and promotion activity: bonuses claimed, wagering requirement progress, and promotional communications opened
• Responsible gaming tool usage: deposit limit settings, cooling-off activations, self-exclusion requests

2.5 Technical and Device Data

When you access the 333wm platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, page views, and navigation paths within the platform
• Cookie identifiers and similar tracking technologies (see Section 7)

2.6 Communications Data

When you contact our support team — whether by email, live chat, or any other channel — we retain records of those communications including the content of messages, timestamps, and any attachments or screenshots shared, for the purposes of resolving your query and maintaining a record of the interaction.

3. How We Collect Your Data

333wm collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or update your account settings.
• Automatically: Through cookies, server logs, and similar tracking technologies when you visit or use the 333wm platform (see Section 7 for details).
• From payment processors: Transaction confirmation data is shared with 333wm by our payment partners (bKash, Nagad, Rocket, Upay, and banking partners) to verify that a deposit has been received or a withdrawal has been processed.
• From game providers: Session and outcome data is relayed to 333wm by our game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to populate your account transaction history and calculate any applicable bonus progress.

4. Legal Basis for Processing

333wm processes personal data on the following legal bases, depending on the specific purpose of processing:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract — necessary to provide the service you have requested
Identity verification (KYC)	Legal obligation — compliance with anti-money-laundering and responsible gaming requirements
Processing deposits and withdrawals	Performance of contract — necessary to execute financial transactions on your behalf
Fraud detection and security monitoring	Legitimate interests — protecting the platform and other players from financial crime and abuse
Responsible gaming monitoring	Legal obligation and legitimate interests — player welfare obligations
Sending promotional communications	Consent — sent only where you have opted in; withdrawable at any time
Platform analytics and improvement	Legitimate interests — improving the quality and performance of the platform
Responding to support enquiries	Performance of contract and legitimate interests

5. How We Use Your Personal Data

333wm uses the personal data described in Section 2 for the following specific purposes:

• Account administration: Creating, maintaining, and managing your 333wm player account, including processing login authentication via OTP to your registered mobile number.
• Identity verification: Confirming that you are aged 21 or above and that the details you have provided are accurate, in accordance with our KYC procedures.
• Transaction processing: Receiving deposits and disbursing withdrawals via your chosen payment method in Bangladeshi Taka ৳, and maintaining an accurate record of your wallet balance.
• Responsible gaming: Monitoring your account activity for indicators of problem gambling behaviour, applying deposit limits and session reminders as configured by you, and responding to self-exclusion requests.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, multi-account abuse, bonus exploitation, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Customer support: Responding to queries, resolving disputes, and processing account closure or data subject requests submitted by you.
• Personalised promotions: Where you have consented, sending you promotional offers, bonus notifications, and event-based communications (such as Eid or BPL season promotions) tailored to your account activity and preferences.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the performance, design, and content of the 333wm platform.
• Legal compliance: Retaining records as required by applicable law and cooperating with lawful requests from regulatory or law enforcement authorities.

6. Data Sharing and Disclosure

6.1 Game Studio Partners

To deliver live casino games, slots, and crash games, 333wm shares session-level data with our licensed game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The data shared is limited to what is technically necessary to initiate and record a game session. Game studio partners are contractually prohibited from using this data for any purpose other than delivering the game service.

6.2 Payment Processors

To process deposits and withdrawals, 333wm shares transaction-relevant data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. The data shared is limited to what is required to execute and verify the financial transaction. We do not share full KYC documentation with payment processors.

6.3 Identity Verification Providers

Where 333wm uses a third-party identity verification service to assist with KYC document review, that provider is given access only to the specific documents and data required to perform the verification check. All such providers are bound by confidentiality obligations and data processing agreements consistent with this Privacy Policy.

6.4 Legal and Regulatory Disclosure

333wm may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, where we have a good-faith belief that disclosure is necessary to prevent fraud or serious harm, or where disclosure is required to protect the legal rights of 333wm or third parties in the context of litigation or regulatory proceedings.

6.5 No Sale of Data

333wm does not sell, rent, barter, or otherwise transfer your personal data to any third party for that third party's own commercial purposes. This commitment applies unconditionally — it is not subject to opt-out procedures or tiered consent levels. Your data is used exclusively to deliver and improve the 333wm service.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred language, login session status, and certain usage preferences. The 333wm platform uses cookies and similar tracking technologies including local storage objects and session tokens.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. The platform cannot operate without them and they cannot be disabled.
• Functional cookies: Remember your preferences such as display settings, recently played games, and notification preferences to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most frequently, where users encounter errors, and how long sessions last. This data is used in aggregate form only and is not linked to individual player identities.
• Fraud prevention cookies: Assist in identifying unusual device or session behaviour that may indicate fraudulent access attempts or multi-account abuse.

7.3 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies for specific sites. Please note that disabling functional cookies may affect the quality of your experience on the 333wm platform. Essential cookies cannot be disabled without abandoning use of the platform entirely.

8. Data Retention

333wm retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. The following general retention principles apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, in accordance with standard financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years from the date of the most recent transaction on the account, consistent with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for three years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Marketing consent records: Retained from the date of opt-in until one year after withdrawal of consent or account closure, whichever is later.
• Technical and device logs: Retained for 90 days in rolling logs, unless flagged as relevant to a fraud or security investigation.

At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an individual player.

9. Data Security

333wm applies a layered approach to data security that encompasses technical, organisational, and procedural controls:

• Encryption in transit: All data transmitted between your device and the 333wm platform is encrypted using 256-bit SSL/TLS protocols. Any attempt to intercept data in transit will encounter encrypted content that is computationally infeasible to decode.
• Encryption at rest: Sensitive data fields including passwords (stored as hashed values), payment method identifiers, and KYC document images are encrypted at rest on our servers.
• Access controls: Access to player data is restricted to 333wm personnel on a strict need-to-know basis. All internal access to the player database is logged and subject to regular audit review.
• Two-factor authentication: Player accounts are protected by OTP-based two-factor authentication sent to your registered mobile number. We recommend players never share their OTP codes with any person, including individuals claiming to be 333wm support agents.
• Penetration testing: The 333wm platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, 333wm will notify affected players within a reasonable timeframe, describe the nature of the incident, and outline the steps taken to address it.

10. Your Data Subject Rights

As a player on the 333wm platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Subject Request" and we will respond within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data 333wm holds about you, together with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-level data such as your name, address, or date of birth, corrections may require KYC re-verification.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to legal retention obligations — we cannot delete transaction records required to be held under financial regulations.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to 333wm in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to restrict processing: In certain circumstances, you may request that 333wm restricts processing of your personal data — for example, while a rectification request is being assessed, or where you have objected to processing and a determination is pending.
• Right to object: You may object at any time to processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw marketing consent: You may withdraw your consent to receive promotional communications at any time by updating your notification preferences in the account dashboard or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

11. Children's Privacy

The 333wm platform is strictly restricted to adults aged 21 and above. We do not knowingly collect, store, or process personal data from any person under the age of 21. Age verification is conducted at the point of registration and again prior to processing withdrawal requests.

If we become aware that personal data has been collected from a person under the age of 21 — whether through a false declaration at registration or any other means — we will immediately suspend the account, void any balance, and delete all personal data associated with that individual without delay. If you are a parent or guardian and believe a minor has registered on the 333wm platform, please contact [email protected] immediately.

333wm also provides responsible gaming tools that allow players to set deposit limits, session reminders, and self-exclusion periods. Parents and guardians who are concerned about potential underage access to the platform are encouraged to use commercially available parental control software to restrict access to gambling websites on shared devices.

12. Third-Party Links

The 333wm platform may contain references to or brief descriptions of third-party services, including game studio partners and payment providers. Where links to third-party websites are present, please note that 333wm has no control over the privacy practices of those third-party sites and accepts no responsibility for their content or data handling. We recommend reviewing the privacy policy of any third-party site you visit independently of the 333wm platform.

13. Updates to This Privacy Policy

333wm reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or the introduction of new platform features that involve the collection or use of personal data. The most current version of this Privacy Policy will always be available at 333wm.io/privacy-policy, and the effective date at the top of the document will be updated to reflect any revision.

Where updates to this Privacy Policy are material — affecting the categories of data we collect, the purposes for which we use it, or your rights as a data subject — we will notify registered players by email at least seven days before the updated policy takes effect. Your continued use of the 333wm platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any material change to this Privacy Policy, you may request account closure in accordance with the account closure procedure described in our Terms & Conditions.

14. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 333wm, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Subject Request – [Your Request Type]"
• Response time: Standard data enquiries are acknowledged within two business days and substantively resolved within ten business days of receiving all required information. Bangladesh Standard Time (BST, UTC+6) business hours apply.
• Urgent matters: If you believe your account security has been compromised or that your personal data has been subject to unauthorised access, please mark your email as urgent and we will prioritise your case accordingly.

For formal legal correspondence relating to data protection matters, please include "Legal Notice – Privacy Policy" in the subject line of your email to ensure it is directed to the appropriate team without delay.